In this 2-day course, you'll learn how to configure USU Service Management for your needs and transfer it to the target environments.
Content/Learning Objectives:
Content/Learning Objectives:
- Logging customizing
- Creating new object types in USU Service Management
- Creating and editing catalogs and views
- Creating and editing relationships
- Creating and editing business logics/rules
- Transferring customizations using the Customization Transfer Manager
- Participation in user training courses for basic modules (e.g., Asset Manager, Incident & Problem Manager, etc.)
- Basic knowledge of databases and data modeling
- System managers
- System administrators