Master Your IT Landscape and Customer Service Experience
The USU Difference: Lower Costs, Increased Productivity
Software Asset Management
Reduce your Software Spend by up to 30%
Make the best choices for your software processes and protection.
Customer Service Knowledge Management
Deliver the Best Answer, Every Time.
Empower your team to hit all the right notes by sharing clear, reliable info with everyone–from customers to colleagues.
IT Service Management
Maintain a clear overview of all your IT service processes over their entire life cycle with a flexible, scalable and proven solution for IT service management.
IT Asset Management
Manage your IT resources to reduce costs, ensure software compliance and minimize risk.
IT Monitoring
Monitor your hybrid system landscape, services and processes holistically and efficiently with USU's 360° monitoring and automated service monitoring.
FinOps
Manage all your hybrid IT infrastructure, both hardware and software, in the cloud and in its own data center. Keep track of all your assets, reduce costs and ensure adherance to your governance and compliance regulations.
Digital Consulting
Customized IT solutions from business analysis to operation.
More Products
IT Service Management
Maintain a clear overview of all your IT service processes over their entire life cycle with a flexible, scalable and proven solution for IT service management.
IT Asset Management
Manage your IT resources to reduce costs, ensure software compliance and minimize risk.
IT Monitoring
Monitor your hybrid system landscape, services and processes holistically and efficiently with USU's 360° monitoring and automated service monitoring.
FinOps
Manage all your hybrid IT infrastructure, both hardware and software, in the cloud and in its own data center. Keep track of all your assets, reduce costs and ensure adherance to your governance and compliance regulations.
In recent years, with the help of our strategic technology partner USU, we have been able to gradually improve the way in which knowledge is successively optimized. We have consistently synchronized complex service knowledge and our processes - and everyone benefits from this today: not only the service teams in the boutiques and call centers, the service technicians on site, but especially our customers.
USU moves Swiss Post! Service management is not just an IT issue, it is a core element across all processes of the organization. In the course of Swiss Post's alignment with an ICT service provider, USU exceeded all requirements for the 'state-of-the-art' ITSM solution we sought. This project has been a great achievement.
1,200+ brands trust USU
Companies across the globe trust USU solutions to create transparency, increase business agility, lower costs and reduce their risks - through smarter services, simpler workflows and better collaboration.
Managed Software
USU offers more than just software. Our customer success program actively ensures you get the most out of your investment - and the USU managed services take over your routine tasks so you can concentrate on your core business.
Professional
✓ USU Professional Support
✓ Access to USU Knowledge Hub
✓ Free Upgrades
Extended
✓ USU Extended Support
✓ Access to USU Knowledge Hub
✓ Free Upgrades
✓ One USU Review Day per Year
Managed
✓ USU Extended Support
✓ Access to USU Knowledge Hub
✓ Free Upgrades
✓ Two USU Review Days per Year
✓ USU Managed Services
