You will learn how to manage the state-dependent processing of alarms and what you need to do to avoid false alarms. Additionally, you will learn how to secure alarms with multi-level escalation…
You will discover the possibilities for displaying your data center environment with ZIS GUI and SSC (Self Service Cockpit). An example is used to visually display a data center environment…
In the 2-day online training, you will learn everything about reports and how to create them. Learn how data processing is used in Report and sub-reports and how to work with sub-reports and advanced…
You will learn how to correctly interpret SLM dashboards on the web GUI and manage service levels, as well as how to make corrections and perform monitoring. Furthermore, you will learn how to set up…
The "System Administration" training focuses on technical details and requirements, such as setup and platform configuration and system maintenance - especially patch and release management for USU…
This training focuses on managing access rights in USU License Management. You will learn how to set up data roles, application roles and profiles that correspond to our SLM role model. You will also…
The 'USU License Management - Administration Troubleshooting & Support' training deals with problems that might occur during installation, upgrading or daily operations. Content/Learning…
The 'USU Discovery - Implementation and Administration' training focuses on technical details and requirements, such as setup and platform configuration, installation and maintenance for USU…
This training is focused on understanding/handling the data feeds, i.e. understanding the specification requirements, but also options for data transformation and, in particular, understanding the…
The 'Data Management: File Import Monitoring & Troubleshooting ' training is focused on teaching you how to monitor and troubleshoot imports, how to fix the most common problems, how to recover…
This training is focused on understanding/handling the data feeds, i.e. understanding the specification requirements, but also options for data transformation and, in particular, understanding the…
This core training enables users to understand and make use of the overall USU License Management functionality for Software Asset Management.Content/Learning Objectives:Understanding the USU License…
This training gives you an overview of all operative and supporting roles of a SAM team and describes the activities of the core roles. After the theory, we discuss how this concept can be…
This basic training focuses on a core element of USU License Management - the Catalog. Content/Learning Objectives: Understand the Catalog Get to know potential sources for data/…
This training enables you to perform a catalog update in USU License Management and to analyze the error logs and resolve possible errors. Content/Learning Objectives:…
This training focuses on software discovery, i.e., the acquisition and processing of raw software data.Content/Learning Objectives: Understand the strategic model A-model (operative level of…
Once software inventory data has been successfully loaded into the application, it will be processed. This training focuses on validating the completeness and quality of the software inventory as…
This training covers the process of license recording and handling. First, licenses will be recorded both manually and by using the import interface. Afterwards, we will discuss the different…
The 'USU License Management - Contracts' training addresses all core questions on contract handling in USU License Management and shows how contracts help managing the license inventory. You will…
This training will help you to effectively supervise and manage your compliance with USU License Management. It teaches you how to control influencing factors, manage your compliance and export…
In this course, you will learn how to work with the USU Self Service Portal in different roles. Content/Learning Objectives: Learn how to use the USU Self-Service Portal as an end user.…
This training explains how to use FlowControl to handle Software Requests and Software Purchases in USU License Management. It also explains the different options to configure a request process with…
This training gives you an introduction to the application and features of USU SaaS Optimization and enables you to use the software to successfully manage your cloud licenses. Content/Learning…
This training introduces you to the key features Cost Management and Charging, and further illustrates the impact of the basic functions like prices, costs, cost keys and projects in USU License…
The end user training for USU Optimization for SAP® covers its different modules, functions and the front end navigation. Furthermore the training provides a deep insight into the usage consolidation…
This training enables you to work with USU Analytics for SAM. It provides a deep insight into creating expressive reports and compiling the dashboard. Content/Learning Objectives: Get a…
This training enables you to identify potential savings by using this solution. You will learn how to optimize your license demand, to optimally use your existing licenses and to calculate and…
The USU Discovery - End User training is a basic training that introduces you the application and enables you to use its core features. Content/Learning Objectives:…
The USU Oracle Optimization - End User training is a core training, enabling you to understand and make use of USU Oracle Optimization for license management and optimization tasks. Content/…
This training enables you to understand the general licensing rules and metrics of Microsoft. You will learn how to collect and process the software raw inventory in USU License Management.…
This training enables you to understand the general licensing rules and metrics of Adobe. You will learn how to collect and process the software raw inventory in USU License Management.…
This training enables you to understand the Oracle licensing rules and metrics. You will learn how to collect and process the software raw inventory in USU License Management. Content/…
This training enables you to understand the IBM licensing rules and metrics. You will learn how to collect and process the software raw inventory in USU License Management. Content/Learning…
You will learn how to keep the CMDB up-to-date as a user. Content/Learning Objectives: Learn how to use the USU Service Management interface.Get to know the data model of the Asset and…
In this course you will learn the basic functionality of the Change Management.Content/Learning Objectives: Learn how to use the USU Service Management interfaceLearn how to request a change and…
In this course, you will learn how to work with incidents and problems in different roles.Content/Learning Objectives: Learn how to use the USU Service Management interface.You learn how to…
IIn this course you will learn the basic functionality of the Release Manager.Content/Learning Objectives: Learn how to use the USU Service Management interface.Work with release packages and…
In this 2-day course, you will learn how to define and request products and services for the shop in Service Request Management. Content/Learning Objectives: Learn how to use the USU Service…
In this 2-day course, you'll learn how to configure USU Service Management for your needs and transfer it to the target environments.Content/Learning Objectives: Logging customizingCreating new…
In this 2-day course you will learn how to create and edit technical workflows. You will learn how to write workflows, debug them and assign them as an action (e.g. button) to the user interface.…
In this training you will learn how to create and edit a business view with Smart Tiles and InfoObjects. You will learn how to create users with assigned groups and roles and how to design these…
In this 2-day course you will learn the basics for the Business Process Manager. You will know how to create, debug and deploy processes.Content/Learning Objectives: Introduction to the Process…
In this 2-day course, you will learn how to build, edit and administer interfaces to other systems via the generic interface. You will get to know both incoming interfaces and outgoing interfaces, i.…
This training enables users to create reports and dashboards with USU Analytics based on the existing data model. Content/Learning Objectives: Overview of basic functionalities and…
This training enables technically skilled users to configure the Analytics Data according to their needs. Content/Learning Objectives: Understand USU Analytics Load Process (ETL)…
This training enables administrators to maintain USU Analytics. Content/Learning Objectives: General Analytics Operations Tasks General Analytics System ConfigurationUser…
This training enables technically skilled users to create their own pixel perfect reports with the Report Designer. Content/Learning Objectives: Introduction into the Report Designer Editor…
You will learn the basic functions as well as the operation of KnowledgeCenter so that you, as an editor, will be able to independently enter documents and manage them during their life cycle. In a…
You will learn how to use the configuration area of the KnowledgeCenter so that you are able to independently implement requirements of end users and editors.Content/Learning Objectives:…
You will get to know the technical administration area of the KnowledgeCenter in order to be able to provide assistance in case of technical problems. Content/Learning Objectives: Administration…
In this training, you will learn the core functions of the ZIS System from scratch.In addition to new terms that are inherent to the ZIS System, you will hear more about connecting interfaces, event…
You will learn how to quickly trace back where the cause lies and how to recognize and display service dependencies. Furthermore, you will learn how to visualize the impact of faults/changes on…
You will learn how to automate workflows with the ZIS System. In doing so, we will enrich event, service, and performance data. Furthermore, you will learn how to integrate external structures and…