USU

ST30-6 USU Service Management: Service Request Management

In this 2-day course, you will learn how to define and request products and services for the shop in Service Request Management.
Content/Learning Objectives:
  • Learn how to use the USU Service Management interface.
  • Request simple and complex products and services via the shop
  • Work with tasks in fulfilling the request
  • Create a shopping cart for the store: Create simple and complex products for the store, work with store parameters to define products and services
Prior knowledge:
  • PC skills
​​​​Target group:
  • Process owner for Service Request Management