Service Automation - Faster Processes and Lower Costs
Faster throughput times, better quality, lower costs - this is not squaring the circle. The solution is automation. And it also solves the problem of the shortage of skilled workers by enabling frequently used service processes to be handled by machines and software. Another effect is added: increased customer satisfaction.
Automate Your Service Processes with USU
Many manual process steps and media discontinuities make service processes slow, error-prone and inefficient. Automation offers great potential for savings here. USU encompasses a modular product suite that enables complete automation of your service processes - even across the boundaries of different IT systems.
Service automation reduces costs and increases customer satisfaction
90 % Faster processes
40 % Lower costs
50 % Increased customer satisfaction
Automate Your Service Processes with USU
Many manual process steps and media discontinuities make service processes slow, error-prone and inefficient. Automation offers great potential for savings here. USU encompasses a modular product suite that enables complete automation of your service processes - even across the boundaries of different IT systems.
Automation in IT Monitoring
Today's IT infrastructures are becoming increasingly hybrid and consequently more complex. In order to reliably monitor their status, a constant stream of monitoring data from a variety of sources must be continuously analyzed and evaluated. Today, this can only be done efficiently with AI-based monitoring.
Automation in Software Asset Management
Cloud services are making the use of software increasingly flexible. In order to ensure license compliance at all times despite these dynamics and also to minimize costs through license reharvesting and bring-your-own-license models, automation of software asset management processes is essential.
Automation in Knowledge Management
For service teams, the sheer number and subject variance involved in responding quickly to internal or external requests is a major challenge. And costly. Yet with the right chatbot and virtual assistant software, even these processes can be fully automated. Right down to automatically executed transactions for orders, bookings, troubleshooting, etc.
Automation of Any Customer-specific Processes
In every company, there are processes that can't be digitized using standard software. If you still wish to automate them, the only solution is a customized one. Today, low-code/no-code development tools and RPA software allow the rapid development of automation tools with graphical modeling methods.