Utilize AI
Use AI in Customer Service
In today’s fast-paced world of customer service, speed and accuracy are key. AI lightens the load for service agents by handling routine queries, helping content creators, supporting managers with data insights, and giving customers self-service options like chatbots. Just like human team members, AI is assessed based on response quality – but this isn’t always easy, as AI can “hallucinate” responses without the right data. In customer service, relying on a robust knowledge base is crucial, since AI is only as good as the information it accesses. With KAI, our AI assistant, USU guarantees response quality: each answer is complete, accurate, and delivered in the right context, all backed by the USU quality promise.
Use AI in IT Service Management
Today, team members are often inundated with vast amounts of data, making it hard to spot patterns and proactively address recurring issues. Since human capacity to process large data sets is limited, AI can help by automating data analysis, identifying patterns, and providing actionable insights. With AI-driven assistance, IT teams can resolve issues faster, cut down on repetitive tasks, and boost overall service quality—freeing them up to focus on strategic initiatives and innovation. That’s why we’ve incorporated numerous AI-powered features into our IT Service Management solutions.
Use AI in IT Asset Management
In today’s fast-changing technological landscape, artificial intelligence (AI) is a hot topic across various industries. For data-heavy fields like ITAM, the potential is enormous.
Consider AI’s ability to analyze large datasets, identify patterns, and make predictions—it can revolutionize areas like asset discovery, lifecycle management, and license optimization.
We at USU are steadily integrating AI-powered features into our ITAM suite to help you automate and optimize key ITAM processes.
Use AI in IT Monitoring
A monitoring system that bombards IT teams with unnecessary alerts only adds stress. When most of their time is spent checking irrelevant alerts, it’s not only frustrating and costly - it can also lead admins to overlook real security alerts due to alert fatigue. Distinguishing between harmless fluctuations and actual faults is essential for stable operations. USU Smart Baselining solves this by establishing intelligent baselines and automatically detecting anomalies, ensuring genuine observability. This reduces false alarms, empowers the IT team to respond proactively, and boosts system reliability and efficiency without added costs or wasted time.
Would you like to find out more?
as quickly as possible.