IT Change & Configuration Management (CMDB) Comprehensive overview of your IT infrastructure
Transparent infrastructure
Depend on our Configuration Management Database (CMDB) and ITIL®-compliant change-management processes for secure, uninterrupted IT operations. They ensure you efficiently carry out all adaptations to your IT infrastructure in a controlled manner with minimal impact to ongoing business operations and IT services.
Our solution lets you:
- Visually depict all IT components (configuration items — that is, CIs) needed for IT services or applications and their relationships and dependencies
- Map physical, virtual, and cloud components from asset management and design services
- Maintain and adjust CMDB data and structures either manually using drag and drop or through automated provisioning processes
- Create audit-compliant documentation for all changes using the change process
- Automatically compare with physical inventory data to identify unapproved changes or changes made incorrectly
Zero in on dependencies and risks
Our ITIL®-compliant configuration management database (CMDB) forms an important foundation for low-risk, secure IT operation and:
- Graphically displays CI dependencies — including the customer, the service, and the infrastructure components
- Displays error statuses from monitoring
- Determines the effects and risks of changes (impact analyses)
- Identifies the causes of incidents (root cause analyses)
Pinpoint deviations between target and actual inventories
Achieve high-quality data through separation between the target and actual inventories and automates:
- Maintenance of the target inventories by applying ITIL® processes
- Import of the actual inventory using existing inventory or discovery tools and/or our integrated Discovery & Inventory Management solution
- Reconciliation of overlapping scanner data to identify duplicates
- Target-actual reconciliation so you can identify changes that haven’t been approved or carried out yet
Spotlight Artificial Intelligence
Merge configuration data from different sources
Integrate easily external data sources for a federated CMDB:
- Any data sources you want are linked and integrated through interfaces
- Configuration data remains in the source systems and is not duplicated
- A cross-system, uniform data model is unnecessary
Reduce risk to infrastructure changes
Our ITIL®-compatible change-management processes reduce the risks involved in changes you make to your IT infrastructure and:
- Offer standardized processes for requesting, planning, approving, and implementing changes
- Flexibly adapt processes for standard, normal, and emergency changes
- Initiate change processes from the troubleshooting process (request for change — that is, RfC) or by using the service catalog (service request)
- Automate calculation of change risk and detect competing changes (change collision detection)
- Automate frequent changes such as updates and security patches using the Cloud & Data Center Management solution
- Automate documentation of all changes in the CMDB
Securely rollout software releases
Securely integrate your new software releases into your productive environment with release management, which helps you to:
- Plan releases and all task packages for the rollout (release packages and release units)
- Plan, obtain approval, and execute release deployments through change processes
- Seamlessly document all release versions as well as related changes in the CMDB
