Optimize Customer Service
Offer Digital Service Channels
Today’s customers expect flexibility. Whether it’s live chat, social media, or self-service portals, they want to engage with your business in ways that suit their lifestyle. By offering digital service options like FAQs and AI-powered chatbots, you open the door to faster, more convenient support. This means shorter wait times and higher customer satisfaction. Digital channels also add flexibility with 24/7 support, allowing you to serve more customers efficiently and stay ahead of the competition. With instant access to accurate information and real-time assistance, issue resolution becomes seamless – empowering your team to deliver top-tier service that keeps customers coming back.
Use High-quality Knowledge
Agents struggle to deliver fast, accurate solutions when information is scattered and lacks quality assurance. Without centralized, reliable knowledge, handling times increase, frustrating both customers and teams. Inconsistent and hard-to-access information makes it challenging to meet high expectations.
By consolidating information into a well-structured knowledge base with self-service options like FAQs and AI-powered chatbots, companies empower agents to find accurate answers quickly and deliver consistent service.
USU’s knowledge management solution addresses these challenges by centralizing quality-assured information. With USU, agents gain quick access to up-to-date knowledge and self-service tools, accelerating resolutions, enhancing service quality, and building customer loyalty.
Automate Customer Service Processes
A common challenge in customer service is the increasing dissatisfaction with service quality and slow response times. Many of these issues stem from manual processes and siloed systems, which hinder efficiency and create bottlenecks. By automating key service processes, businesses can significantly speed up response times, reduce errors, and improve overall service quality. Additionally, offering digital self-service options empowers customers to resolve issues independently, reducing the load on support teams and enabling quicker, more efficient service delivery.
USU offers the perfect solution to automate your customer service processes.
It is not only an obligation, but also part of our self-image to support customers quickly, effectively and individually in the event of a breakdown. Together with our long-standing technology partner USU, we have succeeded in implementing a knowledge-based system that meets the highest standards.Daniel Beck, AUDI AG
In recent years, with the help of our strategic technology partner USU, we have been able to gradually improve the way in which knowledge is successively optimized. We have consistently synchronized complex service knowledge and our processes - and everyone benefits from this today: not only the service teams in the boutiques and call centers, the service technicians on site, but especially our customers.Patrizia Ledermann-Gerosa Content & Knowledge Management Expert at Nespresso Germany GmbH
Would you like to find out more?
as quickly as possible.