USU Service Management Connector for Jira

Dynamic Mapping: The definition of the Field mappings and Events are configurable on both sides Jira and USU.

Event-driven synchronizaton — Automatic Event-driven synchronization. JQL Conditions could be used to limit the Events e. g. only for specific Issue Types.

Links to USU Ticket and back to Jira: The synchronized Issues und USU Tickets have links to access their counterparts

Overview

Enhance your workflow efficiency with our integration between USU Service Management (Valuemation) and Jira. Synchronize Jira Issues with USU Tickets to keep your teams coordinated and data consistent across both platforms. The integration offers dynamic field mapping, configurable on both Jira and USU, allowing you to customize and extend default mappings with unique fields. Event-driven synchronization automates the process, using JQL Conditions to limit events to e.g. specific Issue Types.

Bi-directional sync enables Jira Issues and USU Tickets to synchronize both ways, with options for event-driven or manual synchronization. Synchronized Issues and Tickets are interlinked for easy access from either platform. The comprehensive configuration covers Issues, Comments, and Attachments, with logging accessible via the Jira GUI for monitoring and troubleshooting.

The solution includes a Jira App and Customization for USU Service Management, provided by Sykora IT to ensure a tailored fit for your environment. This integration saves time and money by eliminating duplicate data entry, improves collaboration with consistent data across platforms, and offers scalable customization to meet your organizational needs.

Additionally, the application USM Connector for Jira: Object Select for Jira Cloud enables you to reference USM objects within Jira, providing a seamless way to keep your data connected and accessible. This app enhances your integration capabilities by allowing you to manage USM objects directly from Jira, ensuring that all relevant information is up-to-date and easily accessible. This app can be used independently but it is primarily designed to work together with USU Service Management Connector for Jira. Detailed comparison of the features are described here: Comparison: USM Connector for Jira: Object Select and USU Service Management Connector for Jira

We have also developed Orchestra scenarios for bi-directional communication providing an alternative solution for customers using SaaS when direct system-to-system connection is not possible.

Get in touch with us to implement the best solution for your environment and experience streamlined processes and enhanced productivity with our USU and Jira integration.

Benefits

Increased Efficiency: Save time and money by eliminating the need to duplicate data entry in Jira and USU.

Improved Collaboration and Reduced Manual Errors: Keep your teams synchronized with consistent data across both platforms while minimizing the risk of manual data entry errors with automated synchronization.

Scalable Solution: Customize as needed to fit your organizational needs best.

Bi-Directional Sync: Ensure seamless communication between platforms with bi-directional synchronization of Jira Issues and USU Tickets, supporting both event-driven and manual synchronization.

Event-Driven Synchronization: Automation through event-driven synchronization using JQL Conditions limits events to e.g. specific Issue Types, reducing manual intervention and ensuring timely updates.

USM Connector for Jira: Object Select: Select and Link objects available in the USM system within the Jira Cloud

Integration

Supplied Interfaces: Generic Interface SIT_USU_Atlassian_Connector - provided in USM package.

Orchestra: Prepared extension for Communication via Orchestra

Sykora IT s.r.o.

Sykora IT offers expert consulting and innovative AI and business process optimization solutions. With vast experience in the Czech and German-speaking (DACH) markets, we deliver adaptable solutions tailored to client needs. Our expertise spans Azure AI Services, Atlassian tools, ITSM processes, and USU tools, ensuring comprehensive support to enhance client business efficiency and innovation. Additionally, we develop our own applications to provide more customized solutions, aiding clients in achieving their business objectives.