Knowledge Self-Service
The response to modern customer needs
Better Service with Efficient Self-Service Solutions
Our self-service options are versatile and offer flexible solutions for your customer inquiries across various industries. With our central knowledge management software as a single source of truth, you can efficiently manage your service knowledge and provide it through the preferred channel. This ensures that customer questions are answered quickly and reliably, 24/7.
Optimize your service without additional resource expenditure and offer your customers a better, faster service.
What Sets USU Customer Self-Service Solutions Apart
Customized and Flexible
We offer solutions with comprehensive standards and tailor them to meet your specific needs as required.
Intuitive
Our products offer easy usability for a comfortable and intuitive experience, enhancing customer satisfaction.
Cross-Channel
Our self-service solutions deliver content across all channels, ensuring consistent service quality.
Wolfgang Schneider, Software Engineer/Projektmanager, Liwest Kabelmedien GmbHWe chose USU because we were able to integrate the customer self-service solution very easily into our existing website. This allows us to offer our customers exactly the service information they need. If necessary, we can react very quickly to current messages and events. Customers are informed immediately and our service center is relieved as a result.
Flexible, Customizable Self-Service Tools for Your Needs
Our knowledge base is the foundation on which you can combine self-service tools to meet your specific needs. Whether you want to introduce a new tool or expand an existing one, we have the right solution for you.
Knowledge Center Widget
Effortlessly integrate a FAQ list into your website with the USU Knowledge Center Widget (KCenter Widget). This always-visible widget provides context-sensitive answers related to the current content, delivering precise information.
- Context-sensitive answers
- Easy integration with code snippets
- Reduction of standard inquiries
- Expandable with a chatbot
- Customizable to match your corporate design
Knowledge Help Center
Offer Your Customers Extensive Search Capabilities on Your Website
The USU HelpCenter provides access to a comprehensive knowledge base with an intelligent search function. This standalone web application can be accessed via a link, is indexed by Google, and supports your SEO activities.
- Detailed and comprehensive information
- Easy integration with HTML linking
- SEO-ready and indexable
- Expandable with a chatbot
- Customizable to match your corporate design
Chatbot
Offer Your Customers an Interactive and Seamless Experience with the USU Chatbot
Our chatbot provides personalized communication and handles tasks like order status inquiries, placing orders, and processing exchanges and returns. For complex issues, the chatbot seamlessly transfers to a service agent or opens a ticket.
With our unique multibot technology, you can deploy as many chatbots as needed for various use cases. Our AI assistant, KAI, eliminates confusion and delivers precise answers, making understanding significantly easier. Optimize your customer service with intelligent and efficient solutions.
- Enhanced customer experience
- Execution of actions
- Unlimited chatbot combinations (multibot architecture)
- Customizable to match your corporate design
Solutions
Aktuelles
Let’s have a quick chat. I look forward to answering your questions and requests!Do you Need Further Information, a Live Demo, or do you have any Questions?
Florian Schwingenschloegl
Enterprise Sales Manager | USU Knowledge Management
florian.schwingenschloegl@usu.com