Professional Services for USU Knowledge Management Harness the full potential of your knowledge management solution
The fast track to ROI
Plug and play sounds great, but it only works if your company doesn’t have any individual requirements. There’s no “deploy and disappear” with us! We focus on tailored and continuous support that speeds up productivity in your system and with your users.
Our implementation and consulting team is here to help you ensure successful rollout and rapid ROI right from the start. You get your own dedicated contact person and benefit from our decades of experience in knowledge management and best practices.
Our project approach
Working with your project team, we develop a bespoke solution for your company. Whether you’re building a knowledge base or chatbot for the first time, migrating from a legacy system, or expanding into new communication channels, we work closely with your project team to understand your specific needs and goals, and tailor the system to meet them. We accompany you through to commissioning, and provide ongoing support in production.
Solution workshop
Understanding and defining your use cases and requirements
Configuration
Planning and setup of the system based on your requirements
Solution design
Fine-tuning requirements, roles, rights, look and feel of the software, and more
Fast deployment
Work with your project team to implement the solution and reduce your workload
Integrations
We bring together exceptionally powerful solutions such as Salesforce, NICE inContact and Genesys to optimize your support
Training courses
Turn your team into KM experts with user, administrative, and editorial training to equip your organization with the skills it needs
Our support services after go-live
Flexible, solution-oriented, reliable, and fast
If you have problems, incidents, or simply questions about our solutions, we offer comprehensive service and support so you can maximize the return on your knowledge management solution with peace of mind.
Benefit from know-how and experience
For more than 40 years, we’ve delivered outstanding knowledge management solutions and professional services that enable our customers to use knowledge efficiently in their service activities. Our excellent consulting services and practical approach have proved their value in over 1,000 customer projects — across all industries and disciplines.
Whether you want to roll out a new knowledge management system from scratch, replace a legacy system along with data migration, or implement a higher release version — our qualified team of consultants is at your side with full support through all phases of the project.
