Flexible Multi-Bot Architecture for Exceptional Customer Service
Our chatbot is ready to use and highly flexible. Use it independently or in combination with other self-service modules that leverage the Knowledge Center as a single source of truth. Thanks to our multi-bot architecture, you can combine as many specialized chatbots as you need. They can be integrated with LLMs like ChatGPT and tailored to your corporate design, ensuring the highest quality of information. Our chatbots automate standard inquiries, execute actions, and seamlessly transfer tickets to CRM systems. They pre-qualify requests and escalate them to service agents when necessary. Enhance your customer service with efficient, AI-driven interactions and relieve your staff.
How you benefit
60 % fewer standard inquiries
40 % increased automation
20 % cost reduction
Highlights of USU Chatbot Software
Our chatbot platform offers a variety of features for diverse use cases.
AI-Powered Services
Our AI-driven chatbot solution accurately recognizes user intentions and offers data-driven services. Optionally, you can integrate ChatGPT or another LLM to enhance functionality.
Multi-Bot Architecture
Our multi-bot architecture allows the combination of multiple bots without compromising the functionality of individual bots.
Dialog Designer
The Dialog Designer links questions with solutions, ensuring customers never reach a dead end with our chatbot.
Smart Ticketing and Service Handoff
Functions can be performed independently, and when escalations occur, tickets are created and handed off to a service agent.
Reporting
The reporting dashboard keeps your KPIs in view and highlights where bots have content gaps and need additional answers.
Usability
Our chatbot solution is ready to use immediately and doesn’t require an extensive training phase. This saves you time and resources, allowing for quick and seamless integration into your existing customer service.
More Solutions
Would you like further information, a live demo, or do you have any questions?
Florian Schwingenschloegl
Enterprise Sales Manager | USU Knowledge Management
florian.schwingenschloegl@usu.com