IT Service Catalog & SLA Display available services so your customers can access them
The right service catalog for the right customer
Use our IT service catalog solution to display all the services your customers can order and the service instances you currently provide to them, including the applicable service level agreements (SLAs). Control who can view which service and which service instance using authorizations and create customer-specific, personalized displays of the service catalog.
Offer all your services in one service shop
Your users can view the services available to them and order new services with the service shop. In placing their orders, they’re guided through the service options available to them and if available, the costs they incur are also displayed. Use the Workflows & Automation feature to model and execute the service request process, which is automatically triggered when users place their orders.
Don’t limit your service catalog to just IT: Use it to provide access to services and products from all other departments at your company.
Keep a close eye on your services and SLAs
Our ITSM gives you the flexibility you need to define any number of measurable service parameters, such as incident response and resolution times, application response times and availability, transaction speeds, and much more. ITSM stores the options selected for provisioning in the system as service level agreements when a service is instantiated. Measure compliance with these SLAs and present transparent information in reports.
