IT Self-Service Set your teams up for success
Reduce your IT tickets by up to 20 %
Deliver rapid, reliable and on-demand IT support. With a suite of IT Self-Service tools, you can accelerate service processes, increase user satisfaction and accomplish more with the same staff level. A comprehensive and omnichannel set of self-service opportunities supports your employees quickly and directly to solve their issues and keep your business performing. Create robust services and combine IT Self-Service with USU IT Service Management and other ITSM or help desk tools.
Your Benefits
20 % fewer tickets
30 % greater automation
90 % increase in ticket processing speed
Successful IT service desk and self-service at Baloise
At Baloise, everything revolves around the future - and has done for over 160 years. Today, the financial services provider operates throughout Europe and stands for modern financial solutions and innovative services. The offer of a holistic experience, as Baloise offers with USU's IT service desk and self-service, is only possible if the IT processes are set up optimally.
Read all about the project at Baloise in our success story.
Selected Features
Ordering and Fulfilling IT Services
- Display available services in your service shop
- Order IT services
- Track order/ticket status
Reporting and Resolving IT Incidents
- Automatically displays known disruptions
- Proactively alerts users about disruptions
- Send tickets to the service desk with one click
Self-healing
- Automatically displays known workarounds from the knowledge base
- Navigates users to the solution using active documents and decision trees
- Automatically collects client data to diagnose problems
Answers to General Questions
- Searches for operating manuals, printer locations and the like
- Automatically searches your knowledge base to ensure no request returns empty results
Chatbot
- Automatically responds to common inquiries
- Transfers chat history to a ticket
Tap into virtually unlimited integration options
Self-service systems augment a broad range of software solutions. Simply integrate USU’s solution into your existing systems through a service connector — such as a knowledge base , incident-management or service-request portal — to give your users a single interface to access to a heterogeneous IT landscape.
