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IT Service Management (ITSM)

Plan, deliver, and manage your IT services with ease. Effectively manage your IT service delivery with a proven all-in-one solution

Discover our ITSM Tool

Featured Content

What is ITSM?

Our ITSM starter package: "Ready in 5 weeks"

What is ITIL?

IT Service Desk

The all-in-one, modular solution for your IT support

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What is ITSM?

IT Self-Service

Innovative Solutions for IT Support

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What is ITSM?

IT Service Catalog & SLA

Display available services so your customers can access them

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What is ITSM?

IT Asset Management

Manage your IT resources to reduce costs, maintain software compliance and minimize risks

Discover

Featured Content

Software Auditing - A Guide for Successful Preparation

What is BYOL? - How to Optimize Pre-existing Cloud Licenses

What is IT Asset Management?

IT Change & Configuration Management

Comprehensive overview of your IT infrastructure

Featured Content

What is ITSM?

IT Service Portfolio & Service Design

Manage business and IT services over their entire lifecycle

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What is ITSM?

IT Project Portfolio Management

Gain Control of your IT Landscape

Learn more

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What is ITSM?

Governance, Risk & Compliance

Effectively enforce your IT strategy and reduce risks

Learn more

Featured Content

What is ITSM?

IT Financial Management

Plan, deliver, and manage your IT services with ease

Featured Content

What is ITSM?

What is FinOps?

Enterprise Service Management

Build an intelligent digital workplace

Learn more

Featured Content

Employee Service Management

Customer Service Management

What is ITSM?

Customer Service Knowledge Management

More than just a knowledge base

Discover

Featured Content

What is knowledge management?

Mastering Knowledge Bases: A Comprehensive Guide

Customized features for your service success

Knowledge Center

The knowledge platform that adapts to your requirements. Not the other way around.

Discover

Featured Content

What is Knowledge Management?

Knowledge Self-Service

The response to modern customer needs

Discover

Featured Content

What is Knowledge Management?

Deliver Scalable Self-service with Intelligent Chatbot Software

Increase engagement with 24/7 interactive support

Featured Content

What is knowledge management?

Knowledge Analytics

Simple and fast to an individual reporting

Discover

Featured Content

What is Knowledge Management?

IT Asset Management

Manage your IT resources to reduce costs, maintain software compliance and minimize risks

Discover

Featured Content

Software Auditing - A Guide for Successful Preparation

What is BYOL? - How to Optimize Pre-existing Cloud Licenses

What is IT Asset Management?

IT Asset Inventory

Get full transparency of what you use. Both software and hardware, on-prem and in the cloud

Discover

Featured Content

What is IT Asset Management?

IT Asset Portfolio Management

Optimize and protect your software estate

Discover

Featured Content

What is IT Asset Management?

IT Asset Supplier & Contract Management

Management of IT assets in your company over the entire life cycle

Discover

Featured Content

What is IT Asset Management?

IT Asset Cost Transparency

Optimization of IT expenditure through transparency of IT asset costs

Discover

Featured Content

What is IT Asset Management?

Hardware Asset Management (HAM)

Track and manage your hardware assets to maximize security, efficiency, and compliance

Discover

Featured Content

What is Hardware Asset Management?

What is IT Asset Management?

Software Asset Management

Benefit from the superpowers and create more value in your IT estate with our certified SAM Tool

Discover

Featured Content

What is Software Asset Management?

10 Ways to Master SaaS Contract Management

When you should consider changing SAM tools

Software Audit - A Guide for Successful Preparation

What is IT Asset Management?

SAM for SaaS

See the whole SaaS picture and save costs up to 30%

Discover

Featured Content

What is Software Asset Management?

SAM for Clients & Data Center

Your strategic solution for reliable software asset management

Discover

Featured Content

What is SAM?

SAM for Clients & Data Center / Oracle

Optimize your Oracle licenses with automated analysis & reporting

Discover

Featured Content

What is SAM?

SAM for SAP® Software

Understand SAP compliance, manage license use and optimize costs

Discover

Featured Content

What is SAM?

Software Asset Management Services

SAM services designed around you

Discover

Featured Content

What is IT Asset Management?

IT Monitoring

Everything in view, everything under control: Monitor your entire IT infrastructure with a single solution

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IT Event Management

Full 360° monitoring of your IT operations with centralized event correlation, SLA optimization, and ticket reduction

Featured Content

What is Server Monitoring?

System Monitoring

Automated operation of your entire IT infrastructure

Featured Content

Capacity Managment

What is Server Monitoring?

Cloud Monitoring

Efficiently automate monitoring of all your cloud applications, services, and processes

Container Monitoring

Discover

End to End Monitoring

Improve quality and monitoring of your IT services for the best user experience

Service Monitoring

Ensure efficient, automated monitoring and secure performance and availability of your services and processes

IT Service Alerting

Reduce outages and downtimes with professional IT alarm management

Professional Services & Training

Expert insights from the people who created the solution

FinOps

Your path to greater cost awareness, sustainability and efficiency in the cloud

Discover

Featured Content

What is FinOps?

What is BYOL? - How to Optimize Pre-existing Cloud Licenses

Cloud Cost Management

Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration

Featured Content

What is FinOps?

What is BYOL? - How to Optimize Pre-existing Cloud Licenses

Cloud Governance

Securely govern two environments with precise visibility

Featured Content

What is FinOps?

IT Financial Management

Plan, deliver, and manage your IT services with ease

Featured Content

What is ITSM?

What is FinOps?

SaaS Management

Understand and make the most of your cloud software

Featured Content

What is Software Asset Management?

10 Ways to Master SaaS Contract Management

What is SaaS Management?

What is FinOps?

USU Digital Consulting

Customized IT solutions from business analysis to operation

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Digital Experience

Inspiring experiences along the entire digital customer journey

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Digital Workplace

Modern employee portals for digital collaboration

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Self-Service Portal

Ensure customer satisfaction with fast, intuitive self-service

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Featured Content

Quick-Check Guide: Self-Service Portals

Corporate Websites

Personalized digital experiences for all target groups

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Customer Service Software

Digitization and automation of all customer service processes

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Digital Experience Concepts & Design

Customer centricity as a successful digital strategy

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Process Automation

Digitize and automate business processes efficiently

Discover now

Featured Content

What is low-code?

What is case management software?

Low-Code Development

Implement custom-fit applications in the shortest possible time with low-code

Discover

Featured Content

What is low-code?

Technology Services

Personalized technology consulting and development by certified experts

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Software Development

Development and delivery of complete software solutions tailored to your needs

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E-Government Solutions

Speed up digital transformation in public administration

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Application Management

Reliable support for your application over the entire life cycle

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Liferay DXP

Digital Experience Platforms
from the Market Leader

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Pegasystems

Certified experts for your Pega projects

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Disy Informationssysteme

Combine business & location intelligence for a multidimensional view of your data

Discover now

Ready for our team?

Are you looking for a new job, an apprenticeship or a freelance project? You and USU could be a perfect match.

Find out

Looking for the right job?

Are you looking for a new job, an apprenticeship or a freelance project? You and USU could be a perfect match.

See all Jobs

Reach your goals?

Profit from our comprehensive career-development program

Explore now

Take the first step to your future

Explore now

Any questions?

Everything you need to know about the application process.

See the answers

USU

✖

General Terms and Conditions (Bitkom)

General Terms and Conditions

General Terms and Conditions (Bitkom)

AV - General Terms
DL - Services
SaaS - Software as a Service
VES - Software development
VPS - Software maintenance
VÜ - Software license
WV - Work contract

Additional Terms and Conditions Knowledge Center

Standard Terms of Service for Knowledge Center - March 2022
Terms and Conditions of Software Services (SaaS) Knowledge Center - March 2022

Additional Terms and Conditions USU Service Management

Standard Terms of Service for USU SaaS 4.6 - June 2021
Supplementary Terms of Use for USU SaaS 4.6 - June 2021
Supplementary Terms of Use for USU Programs 4.8 - June 2021

Additional Terms and Conditions USU Software Asset Management

Additional Terms and Conditions for USU Software Asset Management

Additional Terms and Conditions USU IT Monitoring

Additional Terms and Conditions for USU IT Monitoring

Products

IT Service Management (ITSM)
Customer Knowledge Management
IT Asset Management
IT Monitoring
FinOps

Add-ons

Marketplace

Company

About us
Management
Locations
Partner
Press
Careers
Contact
Support

Topics

Software Asset Management
FinOps
ITSM
CMDB
Knowledge Management
Knowledge Base
SaaS Contracts

See Smarter Services in Action!

Maximize your IT and service potential with USU solutions.

USA

USU Solutions Inc.
20 Guest St., Suite 202
Boston, MA 02135

Phone: +16179774167

Germany (Headquarter)

USU Software AG / USU GmbH
Spitalhof
71696 Möglingen

Tel.: +49 714 14867 0

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