At a Glance
Company
UNISONO Hospitality
Management GmbH
www.unisono-hm.com
Key figures
- >100.000 guest inquiries per year
- Comprehensive back-office services for more than
70 hotels across Germany, Austria, and Switzerland
USU solution
USU Customer Service
Knowledge Management
Service redefined: Unisono takes hotel communication to the next level
With the implementation of USU Knowledge Management, Unisono, a leading back-office service provider for hotels, has elevated the quality of its guest communication. The central knowledge database acts as a reliable source of information, enabling the company to efficiently handle over 100,000 guest inquiries per year. By integrating all communication channels and providing structured service content, Unisono has not only cut the onboarding time for new employees in half but also significantly increased the speed and accuracy of customer support.
Unisono is redefining customer service – Are you?
Download the full PDF now and discover how your company can also benefit from USU Knowledge Management.
Case Study
USU is always available – we rely on the knowledge management system
24/7 to support our services. This ensures that, even as we grow, all guest
inquiries are promptly answered.
Tanja Waigand
Director Business Development, Head of 24/7 1st Level Support,
UNISONO Hospitality Management GmbH