ST30-4 USU Service Management: Incident & Problem Management

In this course, you will learn how to work with incidents and problems in different roles.
Content/Learning Objectives:

• Learn how to use the USU Service Management interface.
• You learn how to handle and close incidents and problems
• You will learn how to deal with master incidents
• You will learn how to use model tickets
• Important master data for the Incident and Problem processes

Prior knowledge:

• PC skills

​​​​Target group:

• Process owner for Incident & Problem Management