Self-Service-Portal
Ensure customer satisfaction with fast, intuitive self-service
Give your customers the online self-service portal they want
Users have increasingly high expectations set by global companies like Amazon and Google and demand sophisticated digital services from your business. USU solutions ensure your company remains a step ahead of the competition with quickly accessible, efficient online self-service geared to both the B2C and B2B branches. Deliver the products and services your customers need, anytime and anywhere, with a modern digital experience platform. You’ll boost customer loyalty and capitalize on upselling potential.
Benefits of our Self-Service Portals
For your company
- Competitive differentiator from excellent service
- Improved service efficiency with automation, self-help, and personalization
- Lower service costs
- Stronger customer loyalty
- Higher up- and cross-selling potential — e.g. with personalized service options
For your customers
- One solution for all interactions with your company, including services, processes, information, and commerce
- Fast help thanks to intuitive self-service options, communities, and forums
- Unified customer experience across all service channels
- Simple order handling with integrated e-shop
A Modular System – Many Possibilities: Your Self-Service Portal
This quick-check guide will give you the 8 most important things to think about before starting a project, practical tips for selecting a provider, and best practices for making your customer self-service portal a success.
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Built on the leading Liferay DXP platform
USU uses market leading Liferay DXP technology. It includes a variety of modern tools and out-of-the-box services. These tools and services help you to design effective communication and interaction options for different target groups along the entire customer journey. Liferay DXP also offers you maximum flexibility to customize it to your company’s requirements and use-cases to quickly and successfully deploy a modern self-service portal.
Selected features
Self-service
Powerful self-service options in the form of chatbots, communities and forums offer customers speedy assistance and reduce your customer service workload and costs.
Service processes
Quickly and easily map service processes such as contract renewals, ticket routing, or federated searches to improve your services.
Analytics and personalization
Personal purchase recommendations and forward-looking services enhance customer satisfaction.
Customer experience management
Solutions for target group segmentation, personalization, recommendations, and more help you optimize customer experiences throughout the customer journey.
Liferay Commerce
This integrated e-commerce solution delivers fast checkout and a frictionless customer experience.
AI-supported services
Artificial intelligence options such as predictive maintenance, individualized service options, and more make your service future-proof.
With USU and Liferay as a basis, we have created a central platform that delivers user-friendly access to the company’s services for all our target groups — brokers, customers, and employees.Oliver Braun, Project Manager, Stuttgarter Lebensversicherung a.G.
A single source of expertise from project start to finish
Consulting and conception
We work with you to develop a targeted vision that meets your individual needs. We adopt an iterative approach to implement this vision.
User-experience design and usability
A compelling user experience is key to acceptance and the success of your self-service portal. Our UX experts develop a uniform, user-friendly interface for your target group — tailored to match your corporate design.
Development and implementation
Drawing on years of expertise, our developers implement your self-service portal using future-proof technologies. With innovative add-ons such as AI services, chatbots, and knowledge management, you get customized solutions to meet your requirements and use-case.
Application management and support
Maintenance, service, hosting, and further development: Our application management experts maintain your self-service portal reliably over the long-term so you can concentrate on your core business.
USU — your partner for Liferay-DXP self-service portals
USU has been a certified Liferay Service Partner since 2011 and is certified as a Platinum Level partner, the highest partner status available. Our team of over 30 consultants who specialize in Liferay projects has already successfully implemented hundreds of projects, from consulting and conception, to design, development, and regular maintenance.
Certified as a partner for Liferay DXP Cloud and Liferay Commerce, USU offers you even more expertise in building and operating self-service portals.
