Digital Customer Experience
Inspire your customers and employees with a positive customer experience
The digital experience of customers, employees and partners is a key differentiating factor when it comes to interacting with a company. Your target group expects positive first-class digital experiences - no matter where, no matter when and no matter the device.
We help your company or authority meet the high demands and expectations of your target groups on all digital channels. Whether for interested parties, customers, citizens, employees, partners or traders: we support you from the initial idea to the development of a concept tailored to your individual needs to the professional implementation and reliable operation of your flexible digital solution - both on site and in the cloud.
Benefit from
45 % higher customer satisfaction
10 x faster service processes
50 % fewer IT systems
Customer Service
Increase service employee productivity
Give your employees the right tools and your customers will be guaranteed a seamless experience. Your employees retain a complete view of your customers, including all interactions and cross-channel dialogue.
Self-Service Portals
Make it easy for your customers
Increase customer satisfaction with an intuitive customer portal. Personalized content, effective account management and self-service features help you meet your customers’ needs.
Employeeportals
Increase employee productivity
Optimize your internal business processes and improve communication within your company. Satisfied and optimally informed employees lead to satisfied customers.
Corporate Websites
Turn your website into a digital experience
Offer your customers, partners and prospects an omnichannel customer experience with your corporate website - seamlessly and across channels. Make your corporate website the central point of contact for all your stakeholders.
Digital Experience Concepts & Design
Customer focus as a successful digital strategy
Your customers expect optimal experiences. We support you from the development of your UX digital strategy through conceptual consulting, design thinking processes, user-centered design as well as technological implementation and optimization.
Digital Customer Experience
Customer Service
Increase service employee productivity
Give your employees the right tools and your customers will be guaranteed a seamless experience. Your employees retain a complete view of your customers, including all interactions and cross-channel dialogue.
Self-Service Portals
Make it easy for your customers
Increase customer satisfaction with an intuitive customer portal. Personalized content, effective account management and self-service features help you meet your customers’ needs.
Employeeportals
Increase employee productivity
Optimize your internal business processes and improve communication within your company. Satisfied and optimally informed employees lead to satisfied customers.
Corporate Websites
Turn your website into a digital experience
Offer your customers, partners and prospects an omnichannel customer experience with your corporate website - seamlessly and across channels. Make your corporate website the central point of contact for all your stakeholders.
Digital Experience Concepts & Design
Customer focus as a successful digital strategy
Your customers expect optimal experiences. We support you from the development of your UX digital strategy through conceptual consulting, design thinking processes, user-centered design as well as technological implementation and optimization.
Happy Customers
One central platform for all target groups
Stuttgarter, as a pension insurer, provides a central online platform that combines corporate website, employee portal, broker portal and customer portal. The self-service offerings make life easier for customers as well as employees and brokers.
Omnichannel platform for all stakeholders worldwide
As a central source, Putzmeister Holding GmbH provides all relevant quality-assured information for all web offerings worldwide on its MY Putzmeister platform. Users access the platform via single sign-on.
About the project
Digital experience platform
The GEMA website is being transformed into a digital service hub. The result is a powerful, future-proof and high-performance information and service platform for all stakeholders.
Our Customers in the Area of Digital Customer Experience
For more than 45 years, we have been a reliable and innovative partner of numerous companies in the field of digital experience projects. This is proven by our excellent references. See how successful companies meet the high expectations of their stakeholders over the long term.
Achieve Your Goals with Digital Customer Experience solutions
Achieve exceptional digital customer experiences with our expertise in the digital experience environment. We help you build individual applications based on your wishes and the needs of your target group - from CX strategy to operation.
Create positive experiences for all your target audience with your Digital Customer Experience project:
Increase customer loyalty
Meet and exceed the expectations and needs of your customers, employees and partners.
Simplified and digital processes
Create an end-to-end customer journey by merging previously separate systems.
Personalized offers
Increase your Net Promoter Score (NPS) with tailored offers and a personalized buying experience.
Seamless communication
Bring your systems together for an omnichannel experience with your customers across all digital touchpoints.
Innovative digital touchpoints
Give your customers the ability to engage through their preferred service channels - whether self-service, mobile app, or social media.
Better service quality
Turn your staff into top performers that resolve customer issues faster and more efficiently with the right tools.