In the current study "Vendor Selection Matrix™ Enterprise Service Management Solutions" by Research In Action (RIA), USU was recognized as one of the leading providers worldwide in the field of Enterprise Service Management (ESM). The USU Enterprise Service Management solution received top marks in the categories of recommendation rate, price-performance ratio, and customer satisfaction. In the overall ranking of the 20 listed international providers, USU achieved a score of 9.24, securing third place. The complete study is available for free download on the USU website.
Market Study Provides Comprehensive Insights
The report is based on a survey of approximately 1,000 IT and business managers with budget responsibilities from various industries. It offers a well-founded decision-making aid in selecting an ESM provider and identifies the key market trends. Among the top trends are the integration of Artificial Intelligence (AI) and Machine Learning (ML), which help companies optimize their operations and create a more efficient working environment. The focus on the Digital User Experience (DEX) requires IT organizations to fundamentally change their approach to technology and service delivery.
USU Impresses with AI-Driven Platform
The analysts from Research In Action particularly highlight USU's AI-driven platform, which aims to enhance user-friendliness, increase operational efficiency, and maximize customer value. USU received the second-highest score worldwide for the breadth and depth of its solution offerings.
Peter Stanjeck, Senior Vice President at USU, comments:
"We are very pleased to once again secure a top position with our ESM solution in this dynamic growth market. This award confirms our strategy of continuously improving our customers' services through innovative technologies like AI."