Marketplace

Process your tickets effectively, minimize processing time and build a well-founded knowledge base documentation.

The Cloud Structure Generator ensures that cloud resources can be identified at any time in the context of an IT Business Service.

Seamless. Simple. Cross-platform. With our Salesforce integration your team can effortlessly access and work in both systems. No switching programs or having to search in multiple places!

Dispatcher Skill: Turn emails directly from Outlook into tickets! With this add-in, you can create tickets quickly and seamlessly in the USU Service Manager - without losing any information!

Access knowledge articles directly in Microsoft Teams! Get answers from the Knowledge Center or ChatGPT without having to switch platforms.

With USU Chatbot and readyplace click tutorials, a user's issue is resolved even faster. The chatbot shows the solution - the tutorial explains in detail how to carry out the solution steps.

The Register Manager is an USM GRC module that allows the creation of registers that are required by current information security acts and regulations.

Ticket2Teams Skill: Turn tickets into team chats! Communicate more efficiently, share documents easily and keep all information centralized and accessible.

With the USU Governance, Risk & Compliance Manager (GRCM) processes and services can be evaluated in terms of risk, compliance (“adherence to rules”) and governance (“control”).

Integration between USU Service Management and Jira, synchronize Jira Issues with USU Tickets

The USU Service Risk Manager module enables the tool-supported processing of all tasks for the holistic management of risks for the operation of your business services.