Combined Forces for Better Services

With the brand update to USU, will my contacts or account manager change?

Your contacts remain the same. The former Aspera team is still here for you under USU Software Asset Management.

Will the Aspera products and solutions be changed or discontinued as a result of the brand change?

Aspera's product and solution portfolio will remain the same and be further developed as planned by the existing product, development, and consulting teams under the USU brand.

Where can I find the former Aspera products and solutions on the new USU website?

You can find everything about SAM here

Will my contract(s) need to be adjusted to reflect the change from LeuTek GmbH to USU Solutions GmbH?

Your contracts will continue to be valid without changes. The name change only affects the company name.

With the brand update to USU, will my contacts or account manager change?

Your contacts remain the same. The former LeuTek team is not changing and is still here for you under USU IT Monitoring.

Will the LeuTek products and solutions (e.g. ZIS system) be changed or discontinued as a result of the brand change to USU?

Leutek's former product and solution portfolio will remain unchanged and will be further developed as planned under the USU brand.

Will the ZIS system be further developed and supported?

Yes, the devolopment team will continue to mature the ZIS system under USU IT Monitoring. You will continue to receive full direct support from the monitoring team.

Are interfaces to ITSM suites from other manufacturers still supported?

We will continue to support interfaces to all common ITSM solutions and remain your strong partner for IT & Service Monitoring.

Will the user conferences still take place?

As your expert in IT Monitoring, we will continue the user conferences as USU.

Where can I find the ZIS solution on the new USU website?

You can find everything about our comprehensive IT Monitoring (ZIS) solution at USU IT Monitoring (ZIS)

Will ZIS system access to the customer area change?

Your access remains unchanged. You can reach the customer area with your existing access data under https://services.itm.usu.com

Will the email addresses and phone numbers of my previous contacts change?

The phone numbers of your usual contacts remain the same. Email addresses will reflect the brand change and will be formatted as first name.last name@usu.com. The general information email address will become info-itm@usu.com.

Do I still have direct support?

Yes, you can continue to rely on your usual support team (support-itm@usu.com).

With the brand update to USU, will my contacts or account manager change?

Your contacts remain the same. The former unymira team is still here to support you.

Will unymira products and solutions be changed or discontinued as a result of the brand change?

The unymira product and solution portfolio remains the same and will be further developed as planned by the existing unymira team under the USU brand.

Where can I find the former unymira products and solutions on the new USU website?

You will find information on our current solutions at:

• USU IT Service Management
• USU Knowledge Management
• USU Self-Service Management

Will access to Knowledge Exchange change?

Your access remains unchanged. You can reach Knowledge Exchange with your current access data under https://k-exchange.usu.com

Will the email addresses and phone numbers of my previous contacts change?

The phone numbers and email addresses of your usual contacts remain the same.

With the brand update to USU, will my contacts or account manager change?

Your contacts remain the same. The former Valuemation team is still here to support you.

Will Valuemation products and solutions be changed or discontinued as a result of the brand change?

The former Valuemation product, development and consulting teams will remain the same. The product and solution portfolio will continue to be developed under USU Service Management as planned.

Where can I find the former Valuemation products and solutions on the new USU website?

You will find information on our current solutions at:

• USU IT Service Management
• USU Self-Service Management